March is Fraud Prevention Month!  ACTA continues to be very active on this important topic in an effort to assist ACTA members with a range of tools and information to reduce credit card and travel related fraud. ACTA participates with over 40 travel industry partners to share information on how to avoid and reduce incidents of fraud in travel.  Please take 5 minutes now to answer and provide feedback to these 10 questions that will provide us with updated statistics and current feedback that is necessary to continue the fight against incidents of travel industry fraud. A summary of results as well as the checklist for travel agent use will be sent to all who respond. Thanks for taking the time to confidentially contribute to these important results.

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* 1. Have you made a sale in the last 12 months that was paid with what turned out to be a fraudulent credit card?

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* 2. What percentage of your bookings did you reject or cancel due to suspicion of fraud in the past 12 months?

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* 3. Which of the following products has your office experienced fraudulent bookings through?

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* 4. Do you know of other travel agents who have been victims of credit card fraud in the last 12 months?

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* 5. What current processes are used in your office to detect and manage fraud?

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* 6. Which fraud detection technique(s) or tool(s) does your travel agency use to assess the risk of payment fraud for bookings made online or over the phone?

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* 7. Is ongoing fraud awareness training carried out in your office?

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* 8. Does your agency have rules you must follow in order to avoid fraud?

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* 9. Are you aware that ACTA / ATOQ have checklists to help you prevent fraud?

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* 10. Do you have any comments about credit card fraud in travel that you would like to share?

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